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Moorman, John A. – Illinois Libraries, 1995
Presents a study on Illinois library directors' knowledge of the American Library Association's (ALA) Code of Ethics; 180 questionnaires (out of 252) were returned. Results suggest that a segment of the library profession is aware of the ALA Code of Ethics and is strongly supportive of the statements therein. (Author/AEF)
Descriptors: Case Studies, Knowledge Level, Librarian Attitudes, Library Administration
Isenstein, Laura J. – Illinois Libraries, 1991
Discussion of the ability of library staff to completely and correctly answer reference questions focuses on a training program developed by Baltimore County Public Library (BCPL) to increase the accuracy of reference staff performance. Technical feedback skills and peer coaching are discussed, and the need for administrative support is…
Descriptors: Feedback, Library Administration, Library Personnel, Library Services
