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The Carnegie Mellon/Sirsi Corporation Alliance.
Peer reviewed Peer reviewed
Troll, Denise A.; Depellegrin, Tracey A.; Myers, Melanie D. – Journal of Library Administration, 1999
Describes the relationship between Carnegie Mellon University libraries and Sirsi Corporation, their integrated library-management system vendor. Topics include Carnegie Mellon's expertise in library automation research and development; and three primary elements of the alliance: research, including user protocols, surveys, and focus groups;…
Descriptors: Academic Libraries, Cooperation, Focus Groups, Higher Education
Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service.
Peer reviewed Peer reviewed
Weaver-Meyers, Pat L.; Stolt, Wilbur A. – Journal of Library Administration, 1996
Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of…
Descriptors: Delivery Systems, Document Delivery, Higher Education, Information Dissemination
Changing Workloads and Productivity in Interlibrary Loan.
Peer reviewed Peer reviewed
Paine, Nancy E.; Ward, John – Journal of Library Administration, 1996
Compares interlibrary loan data from a 1995 survey of Greater Midwest Research Library Consortium and Association of Research Libraries members with a 1989 survey. Shows an increase in transaction to staff ratio and a negative correlation between transaction to staff ratio and lending fill rate. Relates factors affecting productivity, such as…
Descriptors: Comparative Analysis, Document Delivery, Higher Education, Interlibrary Loans
Patron Satisfaction at Any Cost? A Case Study of Interlibrary Loan in Two U.S. Research Libraries.
Peer reviewed Peer reviewed
Levene, Lee-Allison; Pedersen, Wayne – Journal of Library Administration, 1996
Compares the results of an interlibrary loan (ILL) user satisfaction survey conducted among the Greater Midwest Research Library Consortium members with institution-specific data from Iowa State University and University of Arkansas. Discusses contrasts in policies in light of results that show significant differences in supplier charges per…
Descriptors: Case Studies, Cost Effectiveness, Delivery Systems, Higher Education