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Peer reviewedWeaver-Meyers, Pat L.; Stolt, Wilbur A. – Journal of Library Administration, 1996
Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of…
Descriptors: Delivery Systems, Document Delivery, Higher Education, Information Dissemination
