Investigates the relationships between reference performance (dependent) variables and various quantifiable reference service characteristics (independent variables such as reference collection size). Statistical analysis indicated that reference performance was significantly related to the size of the reference collection, and to other…

Data collected from 318 libraries across the United States are used to (1) identify, describe, and compare the extent and variety of current library services for older adults with those in 1971, and (2) measure variables in organizational support and suggest how they might influence service provision. (Author/CLB)

Research conducted at Fisher Library, University of Sydney, which measured user failure to locate known items in catalog or on shelves, yielded overall failure rate of 35.9 percent (26.2 percent at catalog; 46.1 percent at shelf). User errors caused two-thirds of failures at catalog and more than half at shelf. Fifteen references are provided.…