Reports on an informal survey of plans, practices, and strategies in relation to optical reference tools at several research libraries. The discussion focuses on start-up and continued funding, hidden costs, cost savings options, and future costs. (5 references) (MES)

Presents results of a survey of ARL (Association of Research Libraries) members in the United States and Canada that was conducted to discover which electronic reference options are offered and their impact on library services. Online mediated searching, CD-ROM, end-user searching, and local databases are investigated. (nine references) (LRW)

Reports on a survey of 47 academic library online facilities. Data gathered on finances, number of searches conducted, patrons served, sytems accessed, equipment used, procedures, promotion, and other facets are summarized. (FM)

Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating…

Discusses results of mail survey eliciting 180 responses from libraries concerning reference use of online databases. Reference database users profile, activity levels and online use, acceptance by librarians of online ready reference searching, administrative considerations, print materials and online availability, and ready reference questions…

Eight articles describing online retrieval service use in schools include: an overview based on a 1986 survey; descriptions of DIALOG; Dow Jones News/Retrieval Service, and BRS services for schools, and Pennsylvania's online library network; online training for library media specialists; and a selected annotated bibliography of online in schools.…

Description of end user online searching at University of Ottawa highlights user survey, establishment of after-hours end user search service, costs, regulations, training librarians, publicity, implications, comparison of online searching by end users and trained intermediaries, presearch counseling, and librarians' perceptions of end users.…

Survey results are reported for foreign readers of Online regarding their average on-line expenditures, budgets, anticipated 1978 budget changes, and salaries of information managers as well as beginning and experienced searchers. Data are arranged in tabular form by country and type of library. (JPF)

Discusses a decline in patron requests for librarian-mediated searches of MEDLINE at Yale University's medical library and describes results of a survey that was conducted to determine possible reasons. The influences of miniMEDLINE (an in-house version), online end-user systems, and CD-ROMs outside the library are examined. (five references) (LRW)