Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)

Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)

Examines the implications for library public services policy of standards-based and survey-based approaches. The significance of these theories in designing courses in public services for students of library science is considered. Appropriate measures of the success of services are also discussed. (18 references) (Author/MES)

Summarizes national survey findings of email reference services in academic and public libraries; describes types of email reference services for selected Colorado libraries; and focuses on a detailed overview and analysis of two years of Colorado State University's email reference experiences. (Author/LRW)

Discussion of the participation of technical services librarians in academic bibliographic instruction focuses on the results of a survey of 124 cataloging librarians in State University of New York libraries that investigated the extent of their participation in bibliographic instruction activities. A copy of the survey is appended. (LRW)

Discusses new technologies and the value of one-on-one personalized interaction in the reference environment and reports results of an informal survey of practitioners that investigated their views on the influences of theoretical models and new technologies on reference service. Highlights include collection development; interpersonal relations;…

Presents a model that can be used to develop or expand academic library services for international students based on survey results from Ohio academic libraries. Highlights include functional barriers, including critical thinking skills; cultural barriers; and model programs, including promotional, instructional, staff development, written,…

This study compares attitudes of top level academic library managers with those of middle managers toward the provision of bibliographic instruction. Highlights include hypotheses and research questions; review of literature (doctoral dissertations, journal articles, reports, guidelines); methodology (design, population and sample, data…

Discusses the results of a survey of school librarians in North Carolina conducted to determine the extent of CD-ROM and videodisk use and how they are changing the teaching of library, information, and research skills. CD-ROM and videodisk titles are listed, and recommendations for further study are suggested. The questionnaire is appended.…

Includes four articles that discuss the evaluation of library reference services. Topics addressed include unobtrusive testing; measuring the accountability of reference librarians by behavioral rather than factual evaluation; on-the-job training of reference librarians; and faculty expectations of academic reference librarians. (52 references)…

Describes a study of secondary school library media specialists that was conducted to investigate the potential use of reference transaction measures. The use of the Reference Transaction Module is explained which used three different output measures: Transaction Analysis, Reference Completion Rate, and Transactions per Student. (LRW)

Discussion of off-campus library services focuses on a literature review of surveys on reference services to off-campus users that investigated the philosophy of service, student demographics, the reference environment, materials provision, theory versus practice, reference assessment and guidelines, local library partnerships, and future trends.…

This study reviews the literature on the evaluation of bibliographic instruction in academic libraries from 1980 to 1993. Four main issues are discussed: (1) the reasons why librarians are evaluating; (2) to what degree they are evaluating; (3) what specific aspects they are evaluating; and (4) which methodologies are being used. Contains 89…