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Library Research	2
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Library Surveys	2
Reference Services	2
Internet	1
Interpersonal Communication	1
Interpersonal Relationship	1
Librarian Attitudes	1
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Library Catalogs	1
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Reference Librarian

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Hopkins, Alison	1
McCann, Linda	1
Sapiie, Jacquelyn	1
Wallach, Ruth	1

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Reports - Research	2

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Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources.

Peer reviewed

Hopkins, Alison; Sapiie, Jacquelyn – Reference Librarian, 1999

Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)

Descriptors: Internet, Librarians, Library Catalogs, Library Research

Reference Service: A Field with a View.

Peer reviewed

McCann, Linda; Wallach, Ruth – Reference Librarian, 1999

Discusses new technologies and the value of one-on-one personalized interaction in the reference environment and reports results of an informal survey of practitioners that investigated their views on the influences of theoretical models and new technologies on reference service. Highlights include collection development; interpersonal relations;…

Descriptors: Interpersonal Communication, Interpersonal Relationship, Librarian Attitudes, Library Collection Development