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Hopkins, Alison1
Lederer, Naomi1
Sapiie, Jacquelyn1
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E-Mail Reference: Who, When, Where, and What Is Asked.
Peer reviewed Peer reviewed
Lederer, Naomi – Reference Librarian, 2001
Summarizes national survey findings of email reference services in academic and public libraries; describes types of email reference services for selected Colorado libraries; and focuses on a detailed overview and analysis of two years of Colorado State University's email reference experiences. (Author/LRW)
Descriptors: Academic Libraries, Electronic Mail, Higher Education, Library Services
Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources.
Peer reviewed Peer reviewed
Hopkins, Alison; Sapiie, Jacquelyn – Reference Librarian, 1999
Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)
Descriptors: Internet, Librarians, Library Catalogs, Library Research