Addresses the utility of classification in both current and future library applications and demonstrates the role librarians can play in enhancing public access to information available on the Internet. Reports on a survey of current trends in classification of electronic titles based on catalogs of members of the Association of Research…

Discusses the ARL (Association of Research Libraries) E-Metrics project that is investigating problems related to collecting and using data for electronic materials and services. Describes a survey of libraries that focused on data collection activities and showed a lack of preparation as well as a lack of consistent statistics from database…

Summarizes the debate concerning use of desks versus counters in reference areas of academic libraries. Librarians argued whether patrons were more likely to approach a standing or a sitting librarian. In general, patrons preferred approaching a standing librarian; however, only small studies were conducted. In practice, libraries are designed in…

One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…

A survey of long-term academic librarians at English language Canadian universities attempts to determine which of four factors has the strongest influence over long-term careers: career commitment, organizational commitment, personal factors, or economic factors. Findings show career commitments far outweigh the other three factors, proving, in…