One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…

Ninety-one randomly selected users of the University of Oregon map library were surveyed in a term project to determine user characteristics and opinions, and results were compared with a 1972 survey. Data were collected on user status, fields of study, reasons for use, frequency and time of use, type of materials used, and satisfaction with…

Recognizing that the major technical direction of this decade is toward proximity of computing function to its users, the Research Libraries Group (RLG) is moving to distribute its processing capabilities. The goals of this study were to formulate an architecture for an RLG distributed system, to identify pre-existing components appropriate for…

In order to ascertain what data elements should commonly be considered in the development of a meaningful procedure for recording and analyzing library reference transaction data for planning purposes, a comparison was made between the development, use, and results of surveys designed and tested at the University of Nebraska at Omaha (UNO) and the…

Discussion of the activities of academic libraries focuses on a survey of 27 English-speaking West African university libraries. The effects of technology are discussed, activities in West African university libraries are compared with activities in other African countries, and implications for West African librarians are suggested. (12…

Describes a survey of midsized academic libraries that measured the departmental relationship between librarians who provide reference services and librarians who provide instructional services. Discusses satisfaction levels with various organizational arrangements as well as pros and cons of integrated or separate reference and instruction…

This comparative survey of current practices in classification and cataloging of printed materials was concerned with six questions: (1) What procedures are involved in cataloging and classification? (2) Could some of this work be done by a centralized cataloging service? (3) Who is doing the work of cataloging now and what are his qualifications?…

Categorizes library personnel into three groups by their functions--public services, technical services, and management--and reports the results of a study which compared levels of job satisfaction between these groups. Factors which correlate with job satisfaction or dissatisfaction are identified. (CLB)

Describes results of a survey that was conducted to compile statistical data on collection growth and library expenditures in academic libraries. Data from liberal arts college libraries are compared with data from members of the Association of Research Libraries (ARL), library statistics are discussed, and significant trends are described. (32…

Discussion of operational effectiveness in libraries focuses on a modeling approach that was used to compare the effectiveness of a local interlibrary loan system with using a national system, the British Library Document Supply Centre (BLDSC). Cost figures and surveys of five academic libraries are described. (six references) (LRW)

Compares data collected in library surveys of Internet users at Seton Hall University in 1998 and 2001 to provide information on changes in library users' Internet use behavior, satisfaction levels, and problems in using the Internet. Discusses use of the university library home page; search strategies; and search training. (Author/LRW)

Describes the incongruence between the service priorities of the public library community and the public. The results of a public poll on library roles (e.g., educational support, independent learning, preschool programs, community information, reference, and popular materials) and an analysis of public library data for 1992 are compared and…

Compares directors' use of Public Library Data Service statistics and Federal-State Cooperative System for Public Library Data statistics to show how directors make use of statistics and to highlight the statistical information that directors find particularly useful. The survey addressed: last time of use; ways of use; frequency of use of…

The results of three surveys conducted by the Alabama Junior College Library Association (AJCLA) in November 1988 are used as the basis for comparative analysis in this report on 25 public and private 2-year college libraries and the Association of College and Research Libraries (ACRL) qualitative and quantitative standards. Results indicate that,…

The University of Wyoming (UW), the state's only 4-year institution, offers extended degree programs throughout the state and has as many students enrolled in credit courses off campus as on. This research was undertaken to gather data about student perceptions of library services and to establish baseline data on the characteristics of…