Presents results of survey of 52 public libraries designed to determine which circulation and overdues activities affected overdue rate. Tables summarize findings on mean overdues rate, and effects of charging fines, restricting borrowing privileges, loan period, renewing books, notices sent, telephoning, court cases, population serviced, and…

This study examined patron survey results and nonlibrary consumer activity in a small community to define convenient public library hours. No correlation between library and commercial enterprise activity was found, although some recommendations on library service were suggested by the data. The questionnaire is appended. (23 references) (MES)

Reports the results of a survey of reference librarians in public and academic libraries that investigated experiences with and attitudes toward the use of digital and networked technologies and resources in reference work. Highlights include a correlation between experiences and positive attitudes; characteristics of librarians; and current and…

This study was designed to discover what the sources of stress are for a reference librarian working in a public library; other objectives included finding out how reference librarians manage stress and identifying their sources of job satisfaction. The study looked at many possible stress factors indicated in the literature review, such as the…

To determine on which levels of cooperation most media specialists and public librarians function, and whether or not the cooperation is satisfactory, a survey was conducted of libraries and school media specialists in the Atlanta-Fulton County and Gwinnett County (Georgia) areas. Questionnaires (152) were mailed to 115 school library and media…

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

Reports on a study of the diffusion of the Public Library Association's planning process. Two surveys are described: one of state library development agencies that determined techniques used to disseminate planning information; and one of small public libraries that determined the extent to which they had received and were using the planning…