The University Library System at the University of Minnesota, Twin Cities Campus, is a decentralized system of 35 libraries spread over 3 campuses in 2 cities. This study evaluated the performance of two libraries in the system--Walter Library and the Institute of Technology Libraries--that provide document delivery services to assist faculty…

This comparative survey of current practices in classification and cataloging of printed materials was concerned with six questions: (1) What procedures are involved in cataloging and classification? (2) Could some of this work be done by a centralized cataloging service? (3) Who is doing the work of cataloging now and what are his qualifications?…

Describes results of a survey of secondary school libraries in Israel that was conducted in 1983-84. Library characteristics related to type of community and type of school are described, including size of collection, hours of operation, and librarians' qualifications. School library use is also discussed. (six references) (LRW)

This study examined patron survey results and nonlibrary consumer activity in a small community to define convenient public library hours. No correlation between library and commercial enterprise activity was found, although some recommendations on library service were suggested by the data. The questionnaire is appended. (23 references) (MES)

A study of users' keyword searching success and knowledge using the NOTIS online catalog at Indiana State University revealed a low rate of knowledge about keyword searching. Frequency of catalog use, previous online database searching or computer coursework, and library instruction were found to correlate well with search success and keyword…

The main purposes of this study were to ascertain something of the quality of in-house use of materials in a science library, and to test the use of interviews as a method of measuring such use. Brief interviews were held with 414 users of the University of Illinois Veterinary Medicine Library (VML) between March 2 and May 13, 1987, to obtain…

This paper reports past performance data for document delivery services provided by two libraries at University of Minnesota (Walter Library, Institute of Technology Libraries) and results of survey of faculty served by these services. Differences between users and nonusers, reasons for nonuse, and correlates of extent of use are discussed. (EJS)

In this study, small academic libraries (monographic collections of under 30,001 volumes) were surveyed to determine the types and extent of electronic technology available and how it was being used. Satisfaction of users and staff, the correlation between instruction and the use of electronic technology, and funding are also discussed. (LRW)

Undertaken for a doctoral dissertation, this research project on reference services tested a model of major variables that influence academic library reference service outcomes. The study focused on reference librarians who serve in boundary spanning roles, i.e., positions where interchange with the organization's external environment is central…

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

A thorough understanding of the uses and applications of statistical techniques is integral in gaining support for library funding or new initiatives. This resource is designed to help practitioners develop and manipulate descriptive statistical information in evaluating library services, tracking and controlling limited resources, and analyzing…