Data from 44 respondents in a survey of the 50 largest academic members of the Association of Research Libraries and the four largest black university libraries are analyzed in this report on reference services. Included in the analysis are data on reference and directional transactions collected by the fall 1976 LIBGIS survey for the institutions…

Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating…

This study was launched to address concerns about the needs of after-hours users going unmet at the Cleveland (Ohio) Clinic Foundation Library Services Department. The collection itself is available for use on the premises by clinic employees 24 hours a day, but employees do not remain on site to provide assistance, materials may not be signed out…

Data on interlibrary loan transactions occurring during July and August 1979 were analyzed to determine comparative turnaround and delivery times for 5 Quebec and 11 Ontario universities. The numbers of working days of positive responses for loans and photocopies and the numbers of positive and negative responses for combined loans and photocopies…

Data on the 81 largest libraries in the "Public Library Data Service '96 Statistical Report" were examined to determine the validity of commonly held assumptions, namely that the age, educational level, and economic status of a community correlate, one way or another, with public library use and support in that community. No evidence to…

In order to ascertain what data elements should commonly be considered in the development of a meaningful procedure for recording and analyzing library reference transaction data for planning purposes, a comparison was made between the development, use, and results of surveys designed and tested at the University of Nebraska at Omaha (UNO) and the…

Thirty-six libraries participated in a pilot project in which OCLC interlibrary loan (ILL) transaction data for borrowing and lending activity were reviewed. Data analysis and follow-up survey results supported the hypothesis that the Association of Southern Research Libraries directors would accept terms of ILL reciprocity that were based on…

Based on a 1993 survey of 187 children's librarians in 14 states, this status report summarizes and discusses data representing input measures, output measures, fill rates, and special questions about the relationship between school and public libraries. It makes recommendations for improving the quantity and quality of data used to make decisions…

A survey of faculty and students to assess user needs and satisfaction with collections and selected library services is described and the resulting data are reported. Questionnaire construction, sampling and distribution, and response rate and factors are discussed. Data analysis is broken into major categories, which include responses to general…

The purpose of this study was to identify and describe the economic impacts and benefits of Florida public libraries. The study objectives were to: describe the role of public libraries in economic development; identify and describe the range of specific activities and programs engaged in to support economic development; identify factors that…

Illustrates the use of factor analysis in interpreting large sets of data. Describes how factor analysis of a 19-question survey revealed faculty opinions about library policies for (1) computerized access; (2) circulation; (3) specialized collections/services; and (4) the general collection. A characterization of each category is followed by…

A Systems and Procedures Exchange Center (SPEC) survey conducted in 1986 investigated the collection and use of management statistics in Association of Research Libraries (ARL) member libraries, and SPEC Kit #134 (May 1987) summarized the kinds of statistics collected and the reasons given by the 91 respondents for collecting them. This more…

Thirty-five hundred public school library/media centers in 50 states were surveyed to obtain estimates of library resources and services available to pupils, and to determine the extent to which resources are an integral part of education. A description of libraries in public schools is provided, with additional analyses and data tables of basic…

Describes a procedure for identifying a group of potential users from among current nonusers in a sample of adults drawn from the library's community. This procedure was designed for use in conducting marketing surveys for public libraries. (Author/CHC)

One of a series of annual studies undertaken by the Library Research Center for and on behalf of the Illinois State Library, this report provides a detailed, question-by-question examination of the 143 responses (84% of the 170 Illinois academic libraries polled) to the 1981/82 Higher Education General Information Survey/Library General…