In order to provide meaningful unit cost information, the librarian needs an accurate concept of what data should be measured and why. The dimension which has been conspicuously absent in library statistics is interpretation of the data which is reported, and the correlation of one set of data with another to reach a defensible conclusion. For the…

This study was launched to address concerns about the needs of after-hours users going unmet at the Cleveland (Ohio) Clinic Foundation Library Services Department. The collection itself is available for use on the premises by clinic employees 24 hours a day, but employees do not remain on site to provide assistance, materials may not be signed out…

A survey of faculty and students to assess user needs and satisfaction with collections and selected library services is described and the resulting data are reported. Questionnaire construction, sampling and distribution, and response rate and factors are discussed. Data analysis is broken into major categories, which include responses to general…

This report summarizes the findings and describes the products of a 2-part research project that examined the parameters of Washington's interlibrary loan cooperation statewide, and developed a set of computer models to be used in simulation studies of associated activities and policies. It contains a statement of the problem; an historical…

Article focuses on planning process used by staff of State University of New York College at Brockport library to develop and implement a user study measuring effectiveness of library's services. The planning model, research committee, sampling design, questionnaire development, and implementation and evaluation of survey are discussed. Twenty-one…

This study reports findings from a survey of U.S. and Canadian medical libraries belonging to the Association of Academic Health Sciences Library Directors (AAHSLD). Conducted in the spring of 1990 and funded by AAHSLD, the survey had the two primary purposes of assessing the use of the AAHSLD "Annual Statistics" in providing data for decision…

A role analysis study of the Margaret I. King Library reference department focused on organization of role activities, their evaluation by reference staff, and patron satisfaction. Observation, interview, and questionnaire techniques were employed to (1) obtain staff job history and academic training; (2) inventory activities from which a list of…

Graduate schools have been admitting more and more students older than the "traditional" 18- to 24-year-old campus population. These adult learners may come to their programs of study without formal training in library use in general or literature searches in particular. By examining various successful and unsuccessful strategies used by…

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…