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Peer reviewedWeaver-Meyers, Pat L.; Stolt, Wilbur A. – Journal of Library Administration, 1996
Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of…
Descriptors: Delivery Systems, Document Delivery, Higher Education, Information Dissemination
Peer reviewedPaine, Nancy E.; Ward, John – Journal of Library Administration, 1996
Compares interlibrary loan data from a 1995 survey of Greater Midwest Research Library Consortium and Association of Research Libraries members with a 1989 survey. Shows an increase in transaction to staff ratio and a negative correlation between transaction to staff ratio and lending fill rate. Relates factors affecting productivity, such as…
Descriptors: Comparative Analysis, Document Delivery, Higher Education, Interlibrary Loans
