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Peer reviewedJanes, Joseph – Journal of the American Society for Information Science and Technology, 2002
Reports the results of a survey of reference librarians in public and academic libraries that investigated experiences with and attitudes toward the use of digital and networked technologies and resources in reference work. Highlights include a correlation between experiences and positive attitudes; characteristics of librarians; and current and…
Descriptors: Academic Libraries, Correlation, Electronic Libraries, Futures (of Society)
Peer reviewedCullen, Rowena – Library Trends, 2001
Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user…
Descriptors: Academic Libraries, Competition, Electronic Libraries, Higher Education
Download full textVirginia State Library, Richmond. – 1998
This strategic technology plan for Virginia's public libraries presents current findings, recommendations, and the steps required to achieve universal access to electronic information. Introductory material includes lists of members of the Library of Virginia Board and Technology Plan Committee, an executive summary, and vision statement. The…
Descriptors: Access to Information, Costs, Electronic Libraries, Information Technology
Chute, Adrienne; Kroe, Elaine; Garner, Patricia; Padgett, Regina – 1998
The tables in this report summarize information about public libraries in the 50 states and the District of Columbia for state fiscal year 1995. This report includes information about service measures such as reference transactions, public service hours, interlibrary loans, circulation, library visits, children's program attendance, and…
Descriptors: Childrens Libraries, Comparative Analysis, Electronic Libraries, Library Collections
Chute, Adrienne; Kroe, Elaine – 1996
The tables in this report summarize information about public libraries in the 50 states and the District of Columbia for state fiscal year 1996. This report includes information about service measures such as reference transactions, public service hours, interlibrary loans, circulation, library visits, children's program attendance, and…
Descriptors: Childrens Libraries, Comparative Analysis, Electronic Libraries, Library Collections
Peer reviewedLivingstone, John H. – Library Hi Tech, 1996
Describes New Jersey libraries' specific goals for providing the public with electronic access to bibliographic data and government information as well as electronic interlibrary loan and document delivery. Other highlights include results of a public library survey concerning electronic access to information, dial-in access to online public…
Descriptors: Access to Information, Dial Access Information Systems, Document Delivery, Electronic Libraries
