Descriptor
| Electronic Libraries | 7 |
| Higher Education | 7 |
| Library Services | 7 |
| Library Surveys | 7 |
| Reference Services | 7 |
| Academic Libraries | 6 |
| Library Research | 3 |
| Users (Information) | 3 |
| Databases | 2 |
| Foreign Countries | 2 |
| Internet | 2 |
| More ▼ | |
Source
| SPEC Kit | 2 |
| Journal of the American… | 1 |
| Library Journal | 1 |
| RSR: Reference Services Review | 1 |
| Reference & User Services… | 1 |
| Reference Services Review | 1 |
Author
| Tenopir, Carol | 3 |
| Ennis, Lisa | 1 |
| Francoeur, Stephen | 1 |
| Goetsch, Lori, Comp. | 1 |
| Janes, Joseph | 1 |
| Ronan, Jana, Comp. | 1 |
| Turner, Carol, Comp. | 1 |
Publication Type
| Journal Articles | 5 |
| Reports - Research | 5 |
| Tests/Questionnaires | 3 |
| Collected Works - Serials | 2 |
| Reports - Descriptive | 2 |
| Historical Materials | 1 |
Education Level
Audience
Location
| Canada | 1 |
| United States | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Tenopir, Carol – Library Journal, 2001
Discusses the results of a survey of academic member libraries of the ARL (Association of Research Libraries) that investigated changes in reference services over the last three years and how electronic resources have impacted them. Topics include remote users; email reference; and live virtual reference. (LRW)
Descriptors: Academic Libraries, Electronic Libraries, Electronic Mail, Higher Education
Peer reviewedFrancoeur, Stephen – Reference Services Review, 2001
Reviews the use of chat reference services in libraries and analyzes current trends. Highlights include a survey of libraries providing chat reference; software used; the move toward digital reference; institutional issues; user needs; staff needs; technology problems; and questions for further research. (LRW)
Descriptors: College Environment, Computer Software, Electronic Libraries, Higher Education
Ronan, Jana, Comp.; Turner, Carol, Comp. – SPEC Kit, 2002
This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to gather data on chat reference service. A total of 66 of 124 ARL member libraries responded to the survey. A copy of the questionnaire with tabulated results is presented. Representative…
Descriptors: Academic Libraries, Electronic Libraries, Foreign Countries, Higher Education
Peer reviewedJanes, Joseph – Journal of the American Society for Information Science and Technology, 2002
Reports the results of a survey of reference librarians in public and academic libraries that investigated experiences with and attitudes toward the use of digital and networked technologies and resources in reference work. Highlights include a correlation between experiences and positive attitudes; characteristics of librarians; and current and…
Descriptors: Academic Libraries, Correlation, Electronic Libraries, Futures (of Society)
Download full textGoetsch, Lori, Comp. – SPEC Kit, 1999
The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…
Descriptors: Academic Libraries, Electronic Libraries, Foreign Countries, Higher Education
Peer reviewedTenopir, Carol; Ennis, Lisa – Reference & User Services Quarterly, 2002
Discusses results of four surveys sent to members of the Association of Research Libraries to investigate changes in academic library reference services due to new and rapidly evolving technologies. Highlights include digital reference options; local databases; CD-ROMs; intermediary online searching; end-user online search services; and the…
Descriptors: Academic Libraries, Databases, Electronic Libraries, Higher Education
Peer reviewedTenopir, Carol – RSR: Reference Services Review, 1999
Considers the increase in the variety of electronic reference options in academic libraries based on surveys of ARL (Association of Research Libraries) members. Discusses online catalogs; CD-ROM databases; World Wide Web access; and changes in library instruction, including formal instruction, point-of-use instruction, and Internet instruction.…
Descriptors: Academic Libraries, Databases, Electronic Libraries, Higher Education
