A survey of users of the teachers' library at the San Diego County Department of Education was conducted to assess the level of effectiveness of the library's collection and services in four general areas: (1) professional literature and curriculum collection, (2) publications from the professional resource and development service, (3) textbook…

Describes a study that compared figures derived from a questionnaire-based, book availability survey and from computer records of the use of the library's catalog. Although differences emerged, it was concluded that the computer monitoring technique could act as a surrogate for availability surveys. (AEF)

The study packs, videocartridges, microfiche, tape/slide sequences, and audiocassettes available at the University of Bath Library were evaluated in terms of use, costs, and user satisfaction. (Note: Page f. . .=fiche number.) (BW)

In recent years there has been a push for libraries to develop and use systematic measures to determine the effectiveness of library service. Materials availability, or fill rate, is one of many output measures used in libraries. This technique measures the degree to which library customers are able to acquire the materials they want during their…

Discusses enduser searching of online databases and describes a study conducted at Ohio State University that compared two methods of assessing the success of enduser searches. Reasons for dissatisfaction are discussed, problems with online searches are examined, possible solutions are described, and further research is suggested. (20 references)…

This collection of library documents, which illustrates current techniques for conducting user studies in order to facilitate specific public services planning and priority-setting efforts at the member libraries of the Association of Research Libraries (ARL), contains excerpts from: (1) four general user studies conducted at the University of…

This set of materials assembled by the Systems and Procedures Exchange Center (SPEC) of the Association of Research Libraries (ARL) contains seven examples of general use surveys and eight examples of user surveys on specific topics from a group of major research libraries. Among the items included are (1) a final report on a library user survey…

A study was conducted at the Colorado State University Libraries to determine the needs and attitudes of students and faculty members in relation to library services in general and to the science reference desk in particular. In addition, the habits and preferences of a cross-section of library users were investigated, and an instrument was…

Explains videotex, discusses its usefulness in disseminating large quantities of information via computer, and describes the use of videotex at the Glaxo, Inc., library where it is used for a daily news service and newsletters. An evaluation of the videotex services is reported, including usage statistics and results of a library survey. (Contains…

An evaluation of Chicago's El Centro de la Causa Library and Information Center was undertaken by the University of Illinois Library Research Center in 1974. Evaluation methods included: (1) a survey of user and nonuser characteristics and attitudes concerning library services; (2) a survey of the needs and information-seeking behavior of people…

This review of the overall findings of the "Educating the Online Catalog User" project at Northwestern University Library focuses on methods of data collection used in evaluating online catalog performance and user performance. The rationale and methodology of transaction log monitoring and new directions for technical development are…

This general summary of the results of a library study conducted in Hawaii presents the major findings from the survey of residents, the library staff survey, the government agency survey, and the measurements conducted in five Hawaii libraries. Major recommendations for improving the efficiency and effectiveness of library performance are…

Described is a six-month work program, financed with Library Service and Construction Act funds, which applies systems analysis to public library organization, services, and facilities. The three public library systems of Baltimore City (Enoch Pratt Free Library), Baltimore County, and Anne Arundel County, Maryland are to be studied. Investigated…

Three urban library systems asked their patrons to read descriptions of seven library roles and to select the role that best described why they were visiting the library. From these patron surveys, each library system was able to develop profiles of the roles that its libraries play in the community. (Contains two references.) (SLW)

In 1977-78 and again in 1980-81, extensive evaluations of learning resource services at Lake-Sumter Community College (LSCC) were conducted to determine: (1) the extent to which the Learning Resource Center (LRC) contributes to the stated purpose of the college; (2) the extent to which it meets its own objectives; (3) the extent to which the LRC…