A study based on a model developed by Henry Mintzberg examined the internal and external managerial roles of 126 New England college and university library directors. Survey results indicate that the 97 responding directors were primarily involved with internal managerial roles and work contacts. (CDD)

This segment of a series of studies to ascertain the degree to which visually impaired persons use the programs of the Library of Congress National Library Service for the blind and physically handicapped (NLS) describes current issues of concern to the network of local and state libraries serving the target group. Five major issues are examined:…

This 2-volume report measures and records the use of 16 public library children's services in Connecticut to provide management information and a model to improve the quality of services from collection development to the provision of reference and referral services. The first volume discusses the purposes of the project; examines documentation…

This workbook explains how to define what various constituents connected with a public library want it to do and what doing these things well means in qualitative terms. The book aims to define effectiveness for the public library and to provide guidelines for assessing the library's effectiveness and communicating this to stakeholders. The eight…

This Systems and Exchange Center (SPEC) kit begins with a summary by Virginia Steel of the findings of a survey of Association of Research Libraries (ARL) member libraries that was conducted in 1991 to determine the prevalence of the organizational model of access services--i.e., a department or division responsible for the services and operations…

This Systems and Procedures Exchange Center (SPEC) kit reports results of a survey of 64 Association of Research Libraries (ARL) institutions conducted in the fall of 1990 to gather information on the performance appraisal of collection development librarians. Data are reported on the frequency of the performance review cycle, reporting…