Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

This study was designed both to determine if patrons are able to discern differences in library performance and to investigate relationships between patron evaluation and use of public libraries. Highlights include study procedures, instrumentation, data collection, results of data analyses, and interpretation of results. Eighteen references are…

The purpose of this study conducted in May 1984 was to: (1) develop a demographic profile of the typical student user of Minnesota University's Walter Library; (2) confirm the validity of a similar survey conducted the previous year; and (3) determine why subjects used this particular library. The third objective was added to this survey via the…