In order to provide meaningful unit cost information, the librarian needs an accurate concept of what data should be measured and why. The dimension which has been conspicuously absent in library statistics is interpretation of the data which is reported, and the correlation of one set of data with another to reach a defensible conclusion. For the…

Institutional library services for staff and residents are examined for agencies within the Department of Institutions, Colorado State Library. Data about use, library and audiovisual services, user satisfaction, facilities, staff, and budget were collected through several questionnaires: an open-ended, preliminary questionnaire; institutional…

A Rand Library user survey was conducted in February 1975. It involved the collection of sufficient baseline data describing user characteristics, usage, and satisfaction parameters to enable specific library policy alternatives to be evaluated. This article gives a brief overview of the survey instrument design, the data collection methodology,…

The 1996 National Household Education Survey (NHES:96), an ongoing national survey on important educational issues, included a series of questions about the use of public library services by members of United States households. Responses represent public library use by members of each household surveyed and not by individual persons within…

Through utilization of effective sampling procedures, libraries may obtain substantial savings in terms of data collection costs. A theoretical statistical sampling model is presented and two types of random sampling techniques are empirically compared as to their effectiveness in estimating a library usage parameter. Implications are drawn for…

An ad hoc committee was formed in the fall of 1988 to survey the perceptions of University of Idaho (UI) faculty concerning their research needs and their attitudes toward library facilities and services. The survey questionnaires were sent to a total of 796 on-campus and off-campus faculty members. The results presented in this report reflect…

Statistical sampling techniques for the measurement of book readership within libraries are described. The procedures, developed and initially implemented at Rider College, rely upon interviews of book readers inside the library rather than upon such indirect usage measures as which volumes are lift on tables for reshelving, or analyses of user…

Public library effectiveness efforts are placed within the context of theoretical and empirical research on organizational effectiveness. The construct, measures, and determinants of public library effectiveness are investigated, and a possible model of the determinants of public library output measures is presented. (Author/EM)

Tests assumption of Markovity in library circulation data using data obtained from Ohio State University Libraries (1975-78) and Rodda's "An Analysis System for Statistical Analysis of Markov Chains" as test instrument. Implications of Markov properties, constraints of data, and testing are discussed. Explanation of transition frequency…

The findings of a study undertaken at the University of Pittsburgh in 1975 to determine the extent of materials use and the full cost of such use in the university library system are presented in this 272-page report. Intended to serve as a foundation for improved acquisitions policies, this report covers circulation and in-house use of…

Compares directors' use of Public Library Data Service statistics and Federal-State Cooperative System for Public Library Data statistics to show how directors make use of statistics and to highlight the statistical information that directors find particularly useful. The survey addressed: last time of use; ways of use; frequency of use of…

Reviews the literature of government document use from mid-1977 through December 1989. The literature is identified and analyzed in terms of 6 library surveys, 3 citation studies, and 13 user surveys. Research findings indicate that social scientists are the heaviest users of documents. (Author/MAB)

In August 1989 the Committee on Automated Reference Service of the New York State Library conducted a use study of their CD-ROM workstations to determine: (1) the extent of user satisfaction resulting from CD-ROM searches at the New York State Library; (2) the ease of using CD-ROM as an information retrieval source; (3) whether training was…

In 1981 and 1982, a group of 5 organizations conducted a coordinated study of public online catalog users and nonusers in 31 research, academic, community college, public, and governmental libraries with 17 different online catalogs. It was found that: (1) the most important user characteristic linked with success and satisfaction in using online…

A thorough understanding of the uses and applications of statistical techniques is integral in gaining support for library funding or new initiatives. This resource is designed to help practitioners develop and manipulate descriptive statistical information in evaluating library services, tracking and controlling limited resources, and analyzing…