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Peer reviewedBao, Xue-Ming – Reference & User Services Quarterly, 2003
Addresses issues of access and policy in developing Web-based interactive reference services via academic library home pages. Discusses results of a national survey that showed that less than half of surveyed institutions use Web-based interactive reference as an extension of traditional reference services. Tables include findings. (Author/LRW)
Descriptors: Academic Libraries, Higher Education, Library Research, Library Services
