Investigates costs and operations of back office activities of three middle-sized research libraries focusing on costs of labor and effects of automation. Measuring costs, labor compensation differences, differences in hours per volume, differences in organization, reduction of labor costs due to automation, and the quality dimension are…

A series of articles examines the possible role of standards in measuring the performance of automated library systems and in planning the needed capacity of a system. Topics discussed include capacity modeling; response time measurement; system performance from the library, vendor, and consultant perspectives; and development of performance…

Eight papers for the Collections and Services Division of the International Federation of Library Associations and Institutions that were given at the 1992 annual meeting are presented. These papers deal with the acquisition and exchange of library materials, interlending, and serial publications. The following papers are included: (1) "Why…