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Direct linkSubrahmanyam, Annamdevula – Quality Assurance in Education: An International Perspective, 2017
Purpose: This paper aims to identify and test four competing models with the interrelationships between students' perceived service quality, students' satisfaction, loyalty and motivation using structural equation modeling (SEM), and to select the best model using chi-square difference (??2) statistic test. Design/methodology/approach: The study…
Descriptors: Correlation, Statistical Analysis, Educational Quality, Student Attitudes
Hildesheim, Christine; Sonntag, Karlheinz – Studies in Higher Education, 2020
Quality assurance and quality development represent central challenges of higher education institutions (HEIs). In this context, the term quality culture has gained increasing attention. Quality culture refers to an organizational culture, which emphasizes the importance of continuous quality improvement, shared attitudes, and commitment towards…
Descriptors: Educational Quality, Higher Education, Quality Assurance, Organizational Culture
Ali, Faizan; Zhou, Yuan; Hussain, Kashif; Nair, Pradeep Kumar; Ragavan, Neethiahnanthan Ari – Quality Assurance in Education: An International Perspective, 2016
Purpose: The purpose of this study is to investigate the effect of Malaysian public universities' service quality on international student satisfaction, institutional image and loyalty. Design/methodology/approach: A total number of 400 questionnaires were distributed to international students, selected using convenience sampling technique, at…
Descriptors: Foreign Countries, Foreign Students, Public Colleges, Universities
Mahmoud, Ali Bassam; Khalifa, Bayan – Education & Training, 2015
Purpose: The purpose of this paper is to confirm the factorial structure of SERVPERF based on an exploration of its dimensionality among Syrian universities' students. It also aimed at assessing the perceived service quality offered at these universities. Design/methodology/approach: A cross-sectional survey was conducted targeting students at…
Descriptors: Factor Analysis, Structural Equation Models, Foreign Countries, Factor Structure
Sebastianelli, Rose; Swift, Caroline; Tamimi, Nabil – Journal of Education for Business, 2015
The authors examined how six factors related to content and interaction affect students' perceptions of learning, satisfaction, and quality in online master of business administration (MBA) courses. They developed three scale items to measure each factor. Using survey data from MBA students at a private university, the authors estimated structural…
Descriptors: Performance Factors, Business Administration Education, Participant Satisfaction, Student Attitudes
Savvides, Vassos; Pashiardis, Petros – Educational Administration Quarterly, 2016
Purpose: The main purpose of this study was to explore direct and indirect relationships between Leadership and Student Citizenship Outcomes in Cyprus middle schools. In the case of indirect effects the mediating role of School Academic Optimism and Instructional Quality was examined. Method: The specific study adopted a value-added quantitative…
Descriptors: Correlation, Middle School Students, Foreign Countries, Instructional Leadership
Download full textChang, Chi-Cheng; Liang, Chaoyun; Shu, Kuen-Ming; Chiu, Yi-Chun – International Review of Research in Open and Distributed Learning, 2015
The purpose of the present study was to investigate the variation of influencing factors of e-learning continuance intention for different degrees of participation and to examine moderating effects of degrees of participation on influencing factors of e-learning continuance intention. Participants included 670 learners from an adult professional…
Descriptors: Online Courses, Educational Technology, Electronic Learning, Intention
Fontenot, Renée J.; Mathisen, Richard E.; Carley, Susan S.; Stuart, Randy S. – Journal of Educators Online, 2015
An exploratory study of undergraduate students enrolled in marketing courses at a Southeastern regional university was conducted to determine the motivations and characteristics of marketing students who plan to be online learners and examined for differences between those who have taken and those who have not taken online classes. An online…
Descriptors: Predictor Variables, Enrollment Influences, Undergraduate Students, Marketing
