Generative AI, specifically ChatGPT, represents a significant technological advancement in natural language processing (NLP) large language models (LLM) with far-reaching implications in many dimensions of our lives, including education. This paper discusses the prospects of generative AI in utilizing language and its potential role as a…

An educational customer relationship management (CRM) Chatbot is a learner support service automation tool that enhances the human computer interaction and user experience in higher education institutions through effective online conversation and information exchange. The machine with embedded knowledge is trained to identify the sentences and…

During data collection, field interviewers often append notes or comments to a case in open text fields to request updates to case-level data. Processing these comments can improve data quality, but many are non-actionable, and processing remains a costly manual task. This article presents a case study using a novel application of machine learning…

Background/purpose: ChatGPT, an AI-powered chatbot designed with generative pre-trained transformer architecture, have intrigued millions of people from diverse backgrounds since its first release, and generated excitement with its groundbreaking performance in numerous use cases they have been tested. Its ability to generate coherent and…

This paper presents a novel implementation of a three-dimensional Virtual Librarian Chatbot using IBM Watson artificial intelligence technology and virtual reality. In this method, participants interact with virtual librarian chatbots by asking specific questions about the library system. This research investigated the factors used in the…

Online courses often include discussion forums, which provide a rich source of data to better understand and improve students' learning experiences. However, forum messages frequently contain private information that prevents researchers from analyzing these data. We present a method for discovering and redacting private information including…

This paper provides a novel, conceptually driven stance on the state of the contemporary analytic challenges faced in the treatment of dialogue as a form of data across on- and offline sites of learning. In prior research, preliminary steps have been taken to detect occurrences of such dialogue using automated analysis techniques. Such advances…

Conversational agents that draw on the framework of academically productive talk (APT) have been lately shown to be effective in helping learners sustain productive forms of peer dialogue in diverse learning settings. Yet, literature suggests that more research is required on how learners respond to and benefit from such flexible agents in order…

While many studies have demonstrated that conversational tutoring systems have a positive effect on learning, the amount of manual effort required to author, design, and tune dialogue behaviors remains a major barrier to widespread deployment and adoption of these systems. Such dialogue systems must not only understand student speech, but must…

The IADIS CELDA 2012 Conference intention was to address the main issues concerned with evolving learning processes and supporting pedagogies and applications in the digital age. There had been advances in both cognitive psychology and computing that have affected the educational arena. The convergence of these two disciplines is increasing at a…