Discusses theory of mental models--i.e., representations of relationships within a system which enable the user to produce mental simulations of the system's actions and develop ways of dealing with it--and its implications for user training, interface design, and overall systems design. (EJS)

Examines the role of human information processing and decision-making capabilities and limitations in the design of effective human-computer interfaces. Several cognitive engineering principles that should guide the design process are outlined. (48 references) (Author/CLB)

Discussion of the effect on the workforce of the application of electronic data processing technologies to information handling activities highlights task specialization; white collar alienation; feelings of powerlessness, meaninglessness, and normlessness in workers; the chronology of automation; and experimentation and communication. Nineteen…

Discusses current issues in the design of information systems, noting contributions from three professions--computer science, human factors engineering, and information science. The eclectic nature of human factors engineering and the difficulty of drawing together studies with human engineering or software psychological components from diverse…

Telecommunications research has been focused mainly on technology. Now research about the human factors is crucial. This can be divided into four areas. (1) The needs telecommunications must satisfy--needs can be extrapolated from current behavior. (2) The technological alternatives available--important developments are being made in transmission…

The study of computer mediated communication (CMC) systems in organizations is necessary for a complete examination and explanation of organizational culture and communication. Research has shown that the effects of CMC systems have been both positive and negative. Positively, they have helped to augment oral communication. Negatively, they have…

Redesign of human-computer interface for users of computerized information systems can make substantial difference in training time, performance speed, error rates, and user satisfaction. Information and computer scientists are using controlled psychologically oriented experimentation, and evaluations during system development and active use to…

The model presented identifies three basic needs which must be met in order to increase our understanding of the user interface in computerized information systems: empirical studies of users' attitudes; systematic summaries and critical analyses of these studies; and an interim set of guidelines for user interface design. (EJS)

Reviews literature in user acceptance and resistance to information technology design and implementation. Examines innovation diffusion, technology design and implementation, human-computer interaction, and information systems. Concentrates on the determinants of user acceptance and resistance and emphasizes how researchers and developers can…

Individual papers discussing various facets of human relationships with interactive computer systems present an analysis of direct manipulation interfaces; discuss notion of conceptual models shared by system and user and propose a design methodology for delivering models to users; and address the intelligibility of systems and importance of…

Describes plans of 3-year experimental program organized jointly by two universities aiming to assess cost, efficiency, and subjective impact of an electronic journal system (uses computer to aid procedures whereby article is written, refereed, accepted, and published), and to explore and evaluate alternative forms of user communication. Sixteen…

Five papers discuss factors affecting human interactions with online information systems. Topics covered include the use of discourse analysis for interaction functions specification; the impact of optical data disks; the need for research into the search process; user access to data dictionaries; and the development of full text systems. (CLB)

The command language features of 11 on-line information retrieval systems are presented in terms of the functional needs of a searcher sitting at a terminal. Functional areas considered are: becoming familiar with the system, receiving help when in trouble, regulating usage, selecting a data base, formulating simple queries, expressing single…

A new conception of computer-based instructional systems is presented in this design of a system that can deliver individualized information sequences not only to learners and trainees, but to reference workers, reviewers, etc. Underlying the system is a flexible data base organized into labelled, movable information blocks according to the…

Contained in this bibliography are 312 references as they related to general principles and problems of information display, man-computer interaction, present and possible future display equipment, ergonomic aspects of display design, and current and potential applications, especially to information processing. (Author/MM)