The use of assessment centers to measure management potential is reviewed. Included are standards against which to evaluate centers, problems with the system, why many training managers prefer assessment to tests and interviews, and points to consider when converting an assessment center process to a management development experience. (CT)

This brief guide to total quality management (TQM) includes definitions, a review of the history of the concept, profiles of five principle experts, and a discussion of TQM jargon. (SK)

Twelve training experts discuss their views on the efficacy of sales training in relation to organizational budget and sales success. (WL)

Training in human relations will help managers improve productivity of employees, according to the author, who reviews numerous suggestions and plans for improving production and then proposes several techniques for trainers to use in training supervisors and managers. (MF)

Describes how a group of Honeywell Corporation human resources specialists determined how the organization's management development process could be improved to support the needs of the business. Discusses corporate management development strategy, curriculum, conference center, on-the-job experiences, and how experience, relationships, and…

New types of computer software--helpware--are being developed. One category is psychological, purporting to provide counseling, self-assessment, and treatment for personal problems. Another category has management applications: decision making, personnel selection and management, and problem solving. (SK)