Recent governmental education reform measures have emphasized school improvement by requiring schools and districts to improve school performance, including student achievement, through many avenues including professional development. Professional development is no longer concentrated solely on teachers; it now includes administrators the…

This article describes a "conscientious consumerism" project that involves the student as the consumer to either commend or complain to a company about a recent product or service experience. This activity and presentation helps students develop an understanding of the commendation/complaint management process within organizations while…

The continuous poor performance of South Africa's learners is detrimental to its developing economy. The need for education change prompted two universities to initiate a system-wide change strategy in a poorly performing school district. The leverage for change was leadership development, involving school principals and district officials. The…

A regional University in the United States implemented an AQIP (Academic Quality Improvement Program) Action Project with a goal of developing processes for effective leadership communication. An MBA (Masters of Business Administration) class conducted a university-wide communication audit to assist with the AQIP project. Quantitative and…

Purpose: Marks and Spencer's Plan A environmental strategy is an ambitious one which addresses economic, social and environmental considerations. As part of this process it recently used a sustainable learning store strategy to develop, capture and disseminate learning before, during and after construction so that learning could be transferred to…

The purpose of this study is to examine principal pedagogy from the perspective and experiences of urban education leaders; the aspiring principal and the veteran principal. The investigation is centered on the pedagogical experiences of school administrators that develop into the leadership attributes of proficient principals. An examination of…

The article discusses blended learning and how various delivery formats affect the way learning is situated in work-life practices. The authors approached this issue through an empirical study of an in-service training programme for middle-level managers in a number of case organisations. The programme used a combination of e-learning, textbooks…

High-quality care in the earliest years of life has been shown to relate to positive developmental outcomes for children, including improved early academic skills, social-emotional competencies, and cognitive functioning. Unfortunately, the early care experiences of many children are not always high quality; rather, research suggests that…

Business leaders and their academic trainers must embrace the concept of sustainability to prepare future leaders with the understanding and tools necessary to make key decisions based on more than "just the numbers." The economic competitiveness of this country and the survival of our species require a deeper understanding of nature if we are to…

Notes that the issue of leadership and management has become a hot topic for school principals and administrators with books, magazines, and articles urging participatory corporate management techniques. Suggests newer management styles developed in the private sector offer some valuable approaches. (NH)

Considers how crisis situations can cause internal and external stakeholders to question the legitimacy of organizations. Notes that when faced with a crisis, organizations are compelled to communicate strategically with stakeholders to manage legitimacy. Synthesizes literature on organizational legitimacy, crisis management, and niche-width…

Organizational success may hinge upon how well executives communicate through the media. Difficulties with the television media are particularly stressful, and a number of media training programs that have helped executives are listed. (Author/MLF)

Offers an analysis of how various feminist approaches to organizational communication can provide insights into the consequences of traditional gender interactions in everyday organizing processes. Advocates change toward feminist values in theory and practice of organizational communications study. (HB)

Networking as a goal of training can increase communication, problem solving, and flexibility. Necessary steps are selecting participants to support the network, including provisions for trust and relationship building, ensuring the transfer of training, and encouraging followup and accountability for transfer. (SK)

Examines the nature and impact of boundaries and boundary management in interpersonal skills training (IST). States that the management trainer should be aware of the boundaries he is establishing with trainees and colleagues, and the possible consequences, and the boundaries others are establishing and his reactions to them. (NRJ)