The Center for the Study of Evaluation at the University of California, Los Angeles, collaborated with school site personnel in an attempt to build an on-going, comprehensive, school-based information system useful in instructional decision making and general school renewal. Conducted at a suburban senior high school over an 18-month period, the…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…