Reviews types and evaluates effectiveness of microcomputer-based training for managers: electronic workbooks, simulations/games, expert systems, and management support systems. (SK)

The authors discuss ways to define a company's position on productivity, and explain productivity concepts. They describe a problem cause/solution set matrix with which to identify accurately the most probable cause of productivity problems. (SK)

Article describes the changing concern from how to why for total organization development. (MM)

A guide for organizational development specialists, this model for productivity improvement proceeds through six stages: awareness of needs, entry of specialist, data collection, problem identification, action planning, and implementation of solutions. Examples of specific activities for each stage are provided. (SK)

When AVCO Financial Services, a national multibranch financial company, decided to convert from manual to computerized operations, a training program for employees was developed to implement the changeover. The program design, trainer training seminars, and a forty-five-day preconversion training period are described. (MF)