The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…

This participant workbook on electronic aid offices is intended to be used in a two-day workshop that provides hands-on computer instruction and addresses regulatory requirements for participating in electronic processes of the U.S. Department of Education (ED). The materials encompass eight training sessions that cover the following topics: How…

Abstracts of documents relating to the planning, management, and delivery of human services are provided in this journal. The journal is divided into four parts: abstracts, arranged in alphabetical order by title; an alphabetical list of authors; an alphabetical list of documents; and a subject index. Each document citation includes ordering…

To provide information on subjects of concern to those in planning, management, and delivery of human services, this journal presents 149 abstracts from literature in the human services field. The journal is divided into five parts: the abstracts themselves, arranged in alphabetical order by title, with bibliographic and availability information;…