Reference librarians are constantly balancing their reference duties against other duties, for example, collection development and departmental liaison. The author works as a reference librarian at Texas A&M University-Commerce Libraries in Commerce, Texas. The university has approximately 11,000 students, a large number of whom are…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Reviews a variety of techniques for evaluating management in libraries. (JB)

Four articles address issues of collecting, compiling, reporting, and interpreting statistics generated by automated library systems for administrative decision making. Topics include using a management information system to forecast growth and assess areas for downsizing; statistics for collection development and analysis; and online system…

A research group at the Wharton School, University of Pennsylvania, worked on the development of a system to provide the required statistical information for effective management and decision making in university and large public libraries. A management science approach was used. Library objectives, standards, and performance criteria were…

In the fall of 1993, the Association of Research Libraries (ARL) Office of Management Services conducted a survey to determine the status of automation activities within preservation departments in member libraries. The survey was sent to 68 ARL libraries that have established preservation departments under the management of a preservation…

Following a review of the contributions of computers and managerial science/operations research to the management of libraries, this paper introduces the concept of decision support systems. DSS, a blending of these techniques, can lead to more effective decisions by library managers. A case study of the utilization of a DSS in the budgeting…

Provides an overview of the facilities for management information in library management systems. Highlights include the relationship between transaction processing systems, management information systems, and decision support systems; a review of previous work; enquiries and standard reports relating to library operations; report generators; and…

This paper discusses the importance of an analytic planning model to academic libraries in the context of campus-wide planning and briefly describes two projects funded through the Council for the Advancement of Small Colleges (CASC) to develop appropriate management products. The first project focused on the development and testing of analytic…

The circulation system of the University of Waterloo (Ontario) Library is analyzed. The analysis includes the environment in which the circulation system must function, general objectives and functional requirements of the system, and a description and evaluation of the existing system. Both the automated and manual elements of the circulation…

Using the Derbyshire Project as an example, describes the adaptation for use in public libraries of Benefit Assessment and System Change (BASYC), which was developed as a decision-support framework coordinating subjective and objective factors that influence management decisions to change policies or systems. Three data tables are included.…

This paper begins with a discussion of the decision-making process. The application of operations research technologies to managerial decision-making is noted, and the development of management information systems in organizations and some limitations of these systems are discussed. An overview of the Human Information Processing System (HIPS)…

Discusses the use of computer information systems to aid in library management functions such as planning, control, and decision making. Outlined are applications of macroanalysis (comparative library data, performance measures, use statistics) and microanalysis (circulation, acquisition, catalog support, and online catalog systems). (SW)

The inputs to mathematical models of library operations require periodic updating. The data collection effort necessary for such updating can be quite expensive; however, if the data collected can serve multiple purposes, the costs can perhaps be justified. A management information system (MIS) offers a vehicle for multiple uses of data, and thus…

The University of Calgary Library has developed an automated information system to aid decision making in the area of collections development. The traditional format for collections policies in a written description of the areas and levels where a particular institution is collecting actively. Using a computer-based management information system…