Reference librarians are constantly balancing their reference duties against other duties, for example, collection development and departmental liaison. The author works as a reference librarian at Texas A&M University-Commerce Libraries in Commerce, Texas. The university has approximately 11,000 students, a large number of whom are…

The Interlibrary Loan department at the University of Mississippi wished to examine interlibrary loan borrowing data dating back to the implementation of the ILLiad system in August 2001 in order to determine why the number of cancellations due to local availability continues to increase. The patron information was extracted in an attempt to…

Discusses applications of Lotus Notes groupware developed by MCI Communications Corporation librarians. The development of administrative databases used for reference request tracking, interlibrary loan, book ordering and other purposes, and corporate wide databases used to disseminate internal and external information are described. The strengths…