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A Quality Improvement Customer Service Process and CSS [Customer Service System]. Burlington County College Employee Development Series, Volumes I & II.
PDF on ERIC Download full text
Burlington County Coll., Pemberton, NJ. – 1994
Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…
Descriptors: Community Colleges, Computer Oriented Programs, Guidelines, Improvement Programs