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Download full textAdvanced Technology, Inc., Reston, VA. – 1983
The purpose and direction of the Office of Student Financial Aid (OSFA) quality improvement program are described. The background and context for the Pell Grant quality control (QC) design study and the meaning of QC are reviewed. The general approach to quality improvement consists of the following elements: a strategic approach that enables OSFA…
Descriptors: Change Strategies, Delivery Systems, Error Patterns, Federal Aid
Advanced Technology, Inc., Reston, VA. – 1982
An ongoing corrective action framework for the Office of Student Financial Assistance (OSFA) is presented. Attention is directed to the formal management structure in OSFA and current initiatives to improve management, and the placement of the corrective action process in the organizational hierarchy. Four formal mechanisms needed to implement the…
Descriptors: Change Strategies, Delivery Systems, Eligibility, Federal Aid
