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Billing, David – Journal of Higher Education Policy and Management, 1998
Various theories of organizational structure are examined for agreements, divergences, and evidence that illuminate the effectiveness of the quality management function generally and for higher education institutions in particular. Issues discussed include the concept of service quality, categorization of organizations, and specific structures…
Descriptors: Administrative Organization, College Administration, College Role, Comparative Analysis
Blackmore, Jacqueline Ann – Quality Assurance in Education: An International Perspective, 2004
This account of internal audit is set within the context of higher education in the UK and a fictitiously named Riverbank University. The study evaluates the recent introduction of "Internal Academic Audit" to the University and compares the process with that of the internationally recognized ISO 19011 Guidelines for Auditing Quality…
Descriptors: Audits (Verification), Management Systems, Criticism, Quality Control

Howard, Nancy Lee – New Directions for Student Services, 1996
Explores the key benefits and costs of implementing Total Quality Management (TQM) in student affairs. Discusses the experiences of early innovators and uses specific criteria to analyze TQM. Outlines effects on financial aid, costs, goal achievement, time and resource commitment, long-term focus, leaders as models, and clarity of mission. (RJM)
Descriptors: Change Strategies, College Administration, Educational Change, Higher Education
Coady, Sharon; And Others – 1994
Based on the work of the National Alliance of Community and Technical Colleges and the Center on Education and Training for Employment, this document addresses the subject of Total Quality Management (TQM) in the community and technical college by examining the concept, application, and implementation of TQM and the lessons learned. First, "The…
Descriptors: Administrative Principles, Case Studies, Change Strategies, College Administration
Hertzler, Elizabeth – 1994
The implementation of Total Quality Management (TQM) in an organization implies a fundamental change in the way that organization functions. Therefore an examination of the adoption of the TQM philosophy necessitates a review of the most significant and latest literature on change theory and on the impact of organizational culture on change, as…
Descriptors: Administrative Principles, Business, Change Strategies, College Administration

Tannock, James D. T. – European Journal of Engineering Education, 1991
Examines practical applications for the suitability of two different approaches to quality management within engineering education. One utilizes quality systems standards as typified by a specific industrial process that ensures an effective production system. The other applies the notion of total quality management emphasizing a process of…
Descriptors: Course Content, Curriculum Development, Educational Quality, Engineering Education
Lewis, Ralph G.; Smith, Douglas H. – 1994
This volume offers a detailed argument for and description of Total Quality Management (TQM) for institutions of higher education. Chapter 1 elaborates on why TQM is good for higher education and includes some warning as to why implementation at colleges and universities may not be easy. Chapter 2 provides an overview of the history of the TQM…
Descriptors: Change Strategies, College Administration, Educational Assessment, Educational Quality
Cesnich, Janine – 1992
Integrated or flexible manufacturing is a management strategy that integrates training and the organization of people with the modernization of hardware. It would allow Australian manufacturing organizations to produce value-added goods for niche markets and be competitive. Manufacturing organizations that identify and change their production…
Descriptors: Corporate Support, Education Work Relationship, Educational Planning, Foreign Countries
Muffo, John A.; Krallman, John D. – 1992
This paper examines how the concepts of strategic planning, assessment, and Total Quality Management fit together and relate to one another in the field of higher education. Central to the explanation of how these topics are related is the Japanese philosophy of Kaizen, a driving force behind the quality improvement movement in that country. The…
Descriptors: Change Strategies, College Administration, College Outcomes Assessment, Comparative Analysis
White, J. L. – 1987
This paper seeks to provide a rationale for evaluating Technical and Further Education (TAFE) programs by using a management system approach that is based on corporate planning. The first section reviews the sources of increased demands for accountability in TAFE (societal, economic, government, and legislative sources) and examines various…
Descriptors: Accountability, Administrative Principles, Adult Education, Audits (Verification)