Activity theory (AT) is a powerful tool for investigating "artefacts in use", ie, the ways technologies interrelate with their local context. AT reveals the interfaces between e-learning at the macro- (strategy, policy, "campus-wide" solutions) and the micro-organisational levels (everyday working practice, iterative change, individual…

Describes a rationale, instrument, and methodology to improve the practice of organization needs analysis. The approach involves the author's "career of the organization" exercise for the trainer's use in identifying organization problems and in conceptualizing the nature of needs-analysis problem solving relating to both individual and…

The ninth part of a 10-part series, this report was compiled by the Educational Development Center at Wilkes College. The series deals with various aspects of the treatment of delinquents and is intended as a summary of research findings in each of the areas treated. Each report was prepared by a scholar-practitioner and is presented in a way that…

The greater organizational complexity of libraries and information centers in recent years has given rise to more complex problems for managers. To facilitate solutions, operations research (OR) techniques have been developed that consider the quantitative dimensions of problems along with their political and organizational aspects. Eight standard…

Two systematic ways of analyzing and planning the components of a program or project, both used extensively by industry and government, are discussed in this paper. The methods are Program Evaluation and Review Technique (PERT) Networks and Critical Path Method (CPM) Arrow Diagrams. The purposes of this paper are (1) to explore the need for…

Introduces human performance technology (HPT) by answering the following questions related to: what systems does; practical issues and questions to which systems thinking is relevant; research questions and answers with respect to systems thinking; how HPT practitioners can do systems thinking; systems thinking tools; what is and is not known…

The Satellite Technology Demonstration (STD), a project of the Federation of Rocky Mountain States, Inc. (FRMS), employed a project management model for its organizational structure. The organization and management system utilized by the STD was designed to accomplish a predetermined set of objectives with the highest quality possible within a…

Suggested are concepts and ideas for organizing for institutional research so that it might become a legitimate and separate entity within higher education administration. The following three-way categorization of institutional research is advocated: institutional studies; management analyses; and periodic management reporting. The role of the…

The Western Washington State College Teacher Corps Project (WWSC/TC) has developed a teacher designed inservice model as part of its Ninth Cycle program. The model is based on a collaborative approach to inservice education, in which the teacher is able to draw on the resources of an institution of higher learning, a local education association,…

Describes a curriculum model for courses in administrative management. This undergraduate program includes four courses: (1) introduction to administrative systems, (2) management of administrative services, (3) management of data systems, and (4) administrative systems applications. The article also discusses electives, background courses, and…

The Board of Governors of the California Community Colleges has repeatedly identified the strengthening of communications as a key component to developing the California Community Colleges (CCC) as a system. The genesis of communications planning, activities and priorities took place in 1989 with the Burson-Marsteller Communications Action Plan,…

This manual describes and illustrates ED QUEST (Quick Environmental Scanning Technique), an educational planning model designed to identify emerging issues and events which portend threats and opportunities to colleges and universities, to analyze the probable impact of these variables on the organization, and to facilitate the development of…

The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the…

An institutional management systems development study examined the Management Information Systems (MIS) needs of 23 public institutions of higher education in Missouri. The result was a model framework for other institutions to develop MIS appropriate to their needs. One of five distinct structural development phases could be related to all…

The Resource Cost Model (RCM) is a resource management system that combines the technical advantages of sophisticated computer simulation software with the practical benefits of group decision making to provide detailed information about educational program costs. The first section of this document introduces the conceptual framework underlying…