The landscape of workforce management has undergone a significant transformation, marked by a notable shift from the traditional framework of Human Resources (HR) to the contemporary concept of people operations. This shift represents a fundamental reimagining of the role of HR, emphasizing a more comprehensive and personalized approach to…

This exploratory, qualitative inquiry provides insight into the IT management practices within K-12 organizations using the concepts outlined within Rogers Everett's diffusion of innovation theory description of the innovation-decision process communication channel: knowledge, persuasion, decision, implementation, and confirmation. In realizing…

Previous research has investigated the use of athletics roster management at small predominantly White institutions (PWIs), but no research has evaluated the impact on historically Black colleges and universities (HBCUs). This quantitative ex post facto research explored athletics roster management's impact on enrollment and retention using…

Higher education is facing increased workforce challenges and is in dire need of effective Human Resource Development (HRD) practices. The purpose of this two-phase qualitative study was to explore the perceptions of supervisors and employees regarding the performance management (PM) system at a large-sized urban community college. Phase I was…

The purpose of this descriptive study was to examine the perceptions and needs of first year/early-career faculty (FYECF) as they interact with a College of Education's Assessment and Accreditation Office (OAA) in the work that is vital in the continuous improvement and accreditation of their programs to determine potential ways to streamline this…

Hands-on laboratory experiences are a key part of all engineering programs. Currently there is high demand for online engineering courses, but offering lab experiences online still remain a great challenge. Remote laboratories have been under development for more than 20 years and are part of a bigger category, called online laboratories, which…

With the mounting pressures on institutions of higher education to do more with limited resources, the opportunity to collaborate with other colleges has emerged as a viable tool to create efficiencies and obtain valuable knowledge otherwise unattainable by an institution, even if that collaboration takes place with a competing institution.…

This study implemented an information technology service management at a university and measured the effects that implementation had on customer satisfaction scores and key performance indicators (KPI). This project used industry best practices for ITSM processes, project management, and change management to implement the system. This project also…

The effectiveness of workplace learning programs is linked to employee/learner motivation. However, our current understanding of workplace learning does not always acknowledge the importance of learner motivation to acquire new skills. In this study, I proposed that to obtain learning success and engage employees to learn on- the- job, employers…

Learning Management System (LMS) implementations have become more complex: as new features and capabilities become available, as transitioning between LMSs occurs, and as implementation strategy needs have transformed. The problem explored was the suspected use of outdated frameworks in LMS implementations that may result in user perceptions that…

Enterprise Resource Planning (ERP) systems present a management problem for various industries including institutions of higher education (IHEs) because they are costly to acquire, challenging to implement, and often fail to meet anticipated expectations. ERP systems are highly complex due to the nature of the operations they support. This…

The successful implementation of an enterprise system requires training and end users in the new systems and procedures. There has been no research reporting a relationship between Domain Expertise (DE) and the successful implementation of an enterprise system. This study sought to begin filling this knowledge gap by exploring the relationship…

The government of Yemen has been developing government offered services designed to improve the quality of education management. Yemen's managers of education and managers of higher education in the Ministry of Education (MOE) and the Ministry of Higher Education (MOHE) have sought to improve quality of education, reduce costs, and provide timely…

Online learning has become an important factor for higher education purposes worldwide. However, while the convenience of online learning is embraced, the perceived quality of online learning remains an issue. Efforts to make online learning more like classroom learning include asynchronous discussion boards (ADB) and posting pre-recorded lecture…

Knowledgebase and information management systems have existed for many years within academics and professional organizations. These technologies have greater importance within academic's programs due to the need and responsibility of creating and transferring knowledge and reliable information to their communities. In today's global, digital, and…