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Peer reviewedVan Allen, George H. – Community College Journal of Research and Practice, 1994
Reviews recent objections to Total Quality Management (TQM), suggesting that the reported implementation problems are a product of inadequate leadership rather than defects in the model. Indicates that compatibility between organizational culture and the tenets of TQM must exist to avoid such implementation problems. (27 citations). (MAB)
Descriptors: Administrative Principles, Administrator Role, Community Colleges, Management Systems
Peer reviewedMullen, Janet A. – Journal of Library Administration, 1993
Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…
Descriptors: Administrative Principles, Educational Administration, Higher Education, Management Systems
Peer reviewedLeTarte, Clyde E.; Schwinn, Carole J. – Community College Journal of Research and Practice, 1994
Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)
Descriptors: Administrative Principles, Change Strategies, Community Colleges, Institutional Characteristics
Peer reviewedSchauerman, Sam; And Others – Community College Journal of Research and Practice, 1994
Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's…
Descriptors: Administrative Principles, College Administration, College Planning, Community Colleges
Download full textCoady, Sharon; And Others – 1994
Based on the work of the National Alliance of Community and Technical Colleges and the Center on Education and Training for Employment, this document addresses the subject of Total Quality Management (TQM) in the community and technical college by examining the concept, application, and implementation of TQM and the lessons learned. First, "The…
Descriptors: Administrative Principles, Case Studies, Change Strategies, College Administration
Peer reviewedWenrich, J. William – Community College Journal of Research and Practice, 1994
Describes elements of a partnership between Dallas County Community College District and Texas Instruments that draws on the concepts and processes of Total Quality Management (TQM). Suggests that such partnerships have the net effect of significantly improving and reinventing cooperative efforts to prepare students for the workforce. (MAB)
Descriptors: Administrative Principles, Community Colleges, Cooperative Programs, Management Systems
Hertzler, Elizabeth – 1994
The implementation of Total Quality Management (TQM) in an organization implies a fundamental change in the way that organization functions. Therefore an examination of the adoption of the TQM philosophy necessitates a review of the most significant and latest literature on change theory and on the impact of organizational culture on change, as…
Descriptors: Administrative Principles, Business, Change Strategies, College Administration
Peer reviewedSchauerman, Sam; Peachy, Burt – Community College Journal of Research and Practice, 1994
Traces the development of the principles and practices of Total Quality Management (TQM) at El Camino College, in California. Discusses institutional resistance to change and the need for careful implementation analysis and constituent group involvement. Includes a nine-item bibliography of theoretical and descriptive works. (MAB)
Descriptors: Accountability, Administrative Principles, College Administration, Community Colleges
Peer reviewedHammons, James O. – Community College Journal of Research and Practice, 1994
Defines Total Quality Management (TQM) and describes prerequisites for successful implementation, underlying assumptions, and the cultural barriers hindering implementation. Indicates that TQM's long-term benefits outweigh costs at most colleges. Urges practitioners to rate their schools with respect to the prerequisites and assumptions to…
Descriptors: Accountability, Administrative Principles, College Administration, Community Colleges
White, J. L. – 1987
This paper seeks to provide a rationale for evaluating Technical and Further Education (TAFE) programs by using a management system approach that is based on corporate planning. The first section reviews the sources of increased demands for accountability in TAFE (societal, economic, government, and legislative sources) and examines various…
Descriptors: Accountability, Administrative Principles, Adult Education, Audits (Verification)
