This eighth in a series of eight modules for a course titled Quality Assurance Practices describes the records management program for the collection, storage, and maintenance of records. The module follows a typical format that includes the following sections: (1) introduction, (2) module prerequisites, (3) objectives, (4) notes to…

Examines practical applications for the suitability of two different approaches to quality management within engineering education. One utilizes quality systems standards as typified by a specific industrial process that ensures an effective production system. The other applies the notion of total quality management emphasizing a process of…

Provides guidelines to instructional designers and multimedia developers for converting traditional instruction to electronic learning, specifically a Web-based format. Discusses initial planning; screen styles; user navigation requirements; appropriate links; target audience description; organization of course content; user interface designs;…

This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM…