The landscape of workforce management has undergone a significant transformation, marked by a notable shift from the traditional framework of Human Resources (HR) to the contemporary concept of people operations. This shift represents a fundamental reimagining of the role of HR, emphasizing a more comprehensive and personalized approach to…

This exploratory, qualitative inquiry provides insight into the IT management practices within K-12 organizations using the concepts outlined within Rogers Everett's diffusion of innovation theory description of the innovation-decision process communication channel: knowledge, persuasion, decision, implementation, and confirmation. In realizing…

The intensification of data collection practices in schooling -- often due to state accountability requirements -- has resulted in the widespread adoption of commercial student management systems (SMS) in schools. Drawing on a qualitative case study of a New Zealand primary school, this paper investigates its adoption of a commercial SMS, and the…

"Moneyball," the popular film adaptation of Michael Lewis's book on baseball, provides an engaging vehicle for teaching evidence-based management and decision-making bias, two topics that students without prior work experience may struggle to grasp. This article provides clip-by-clip examples of probing questions that can be used to…

Despite the success of academic advising dashboards in several higher educational institutions (HEI), these dashboards are still under-explored in Latin American HEI's. To close this gap, three different Latin American universities adapted an existing advising dashboard, originally deployed at the KU Leuven to their own context. In all three…

Purpose: In this paper, the authors focus on training as a frequently used knowledge management tool. This paper aims to help training function to achieve excellence at the first attempt by evaluating and deciding on the most interesting method for each training action before engaging the investment. Design/methodology/approach: The authors apply…

The main purpose of institutional research (IR) is to provide objective, systematic, and thorough data that support an institution's enrollment goals, planning, policy formation, and decision making. Traditionally, institutions gathered data on their activities, students and staff, programs, management, and operations. University staff then…

The study aims to highlight the importance of considering the implementation of process of re-engineering Reengineering Administrational Processes (RAP) in the Arab countries universities, particularly, colleges of education to attain good educational outputs. It seeks to highlight the requirements for this implementation and explore the problems…

Purpose: The purpose of this study is to share quality process experience from a US comprehensive university to use both direct (participation rate and assessment quality) and indirect assessment measures (assessment survey) to evaluate the quality process. Design/methodology/approach: A mixed method design was used to evaluate the quality…

One of the characteristics of a 21st-century learner is being technologically adept. Technology has a significant contribution to modern-day education in the heyday of learning management systems (LMS) and massive open online courses (MOOCs). The integration of technology in education aims to help learners adapt to the fast-changing world that…

Due to the rapid changes in technology, there have been dramatic changes in manufacturing systems and techniques in almost all industries. In this sense, higher education institutions have become more important as they play a key role in ensuring the labor force in the industry. In the present study, the research streams for operations management…

There are many factors to consider when selecting a first programming language for the management information systems (MIS) program. Determining the appropriate language for introductory MIS programming courses is challenging due to the lack of research guidance that addresses the specific context of programming in MIS curricula. This paper…

Program review has been recognized as a common practice amongst universities worldwide. This exercise usually ensures that programs are up to date, meet high quality standards, continuously responding to changes, and hence, adheres to continuous improvement practices. It is a cycle that involves different stakeholders ranging from program chairs…

Drawing on upper echelon theory, we investigate whether university deans' personal characteristics, including age, sex, educational background, and tenure are associated with their use of university management control systems (MCS), financial performance measures, and non-financial performance measures. We surveyed the dean of every faculty across…

The COVID-19 pandemic has re-emphasized the need to develop innovative solutions to unprecedented problems in health, education, and other sectors. The learning crisis in education is reaching catastrophic levels, the consequences of which are disproportionately felt in populations that are already marginalized. School closures, together with…