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Download full textCuttance, Peter – 1990
Issues that affect the use of performance indicators in managing educational quality are discussed in this paper. Recent changes in public-sector organizational management include the development of strategies for the management of change itself and the changing role of the public sector. A trend within the public sector is an increase in the…
Descriptors: Accountability, Educational Assessment, Educational Quality, Elementary Secondary Education
Chamberlain, Don; And Others – Business Officer, 1994
College administrators often overlook the valuable assistance than can be provided by the college internal audit unit as they implement principles of total quality management. This unit is in a good position to conduct performance audits of departments and programs, the results of which can provide meaningful information to assist in…
Descriptors: Accounting, College Administration, College Outcomes Assessment, Decision Making
Sims, Serbrenia J., Ed.; Sims, Ronald R., Ed. – 1995
The 11 essays in this book address the issue of whether total quality management at institutions of higher learning offers the same benefits and promises as it does in other sectors. Titles include: (1) "Toward an Understanding of Total Quality Management: Its Relevance and Contribution to Higher Education" (Ronald R. Sims and Serbrenia…
Descriptors: Administrative Change, Administrative Organization, Change Strategies, Educational Assessment
Peer reviewedPalmer, Barbara H. – Research in Higher Education, 1996
A study explored quality assessment and accountability in Dutch university education. The national system of quality assurance and various models used successfully to implement it are described, and the range of apparent effects and influences of quality assurance on Dutch higher education are examined. Comparison is made with American higher…
Descriptors: Accountability, College Outcomes Assessment, Comparative Education, Educational Assessment
Lewis, Ralph G.; Smith, Douglas H. – 1994
This volume offers a detailed argument for and description of Total Quality Management (TQM) for institutions of higher education. Chapter 1 elaborates on why TQM is good for higher education and includes some warning as to why implementation at colleges and universities may not be easy. Chapter 2 provides an overview of the history of the TQM…
Descriptors: Change Strategies, College Administration, Educational Assessment, Educational Quality
Muffo, John A.; Krallman, John D. – 1992
This paper examines how the concepts of strategic planning, assessment, and Total Quality Management fit together and relate to one another in the field of higher education. Central to the explanation of how these topics are related is the Japanese philosophy of Kaizen, a driving force behind the quality improvement movement in that country. The…
Descriptors: Change Strategies, College Administration, College Outcomes Assessment, Comparative Analysis
