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Download full textAdvanced Technology, Inc., Reston, VA. – 1983
The purpose and direction of the Office of Student Financial Aid (OSFA) quality improvement program are described. The background and context for the Pell Grant quality control (QC) design study and the meaning of QC are reviewed. The general approach to quality improvement consists of the following elements: a strategic approach that enables OSFA…
Descriptors: Change Strategies, Delivery Systems, Error Patterns, Federal Aid
