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Download full textOffice of Personnel Management, Washington, DC. – 1992
This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM…
Descriptors: Adult Education, Course Content, Curriculum Development, Educational Needs
