An examination is an important component of any institution that educates people. It is a form of assessment used to measure the students' understanding of the concepts and principles they would have learnt. Zimbabwe Open University, an Open and Distance Learning institution has been setting its own examinations for the academic programmes…

This paper focuses on the way lecturers observe, feel restrained by and cope with quality management systems that have been implemented in the higher education systems of the United Kingdom and the Netherlands. As two sides of the same coin, quality enhancement and quality control are of increased significance in European Higher Education…

A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, interviewed them, and gathered data for…