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| New Directions for… | 1 |
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Peer reviewedThomason, Jean – New Directions for Institutional Research, 1993
At Samford University (Alabama), Total Quality Management methods and tools were used to reorganize the library. The professional librarians formed the quality team. Focus on customer needs and restructuring of staffing and organizational processes have resulted in both quantifiable and less tangible improvements in service and environment. (MSE)
Descriptors: Case Studies, Educational Quality, Higher Education, Institutional Research
