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Peer reviewedHarvey, Lee – Quality in Higher Education, 1995
Various total quality management (TQM) approaches are explored and some core elements specified. Generic problems of TQM and those relating to higher education are analyzed. It is argued that while there are some aspects of TQM that are applicable in the collegiate setting, the specific approach is inapplicable in higher education. A new…
Descriptors: Comparative Analysis, Educational Quality, Higher Education, Management Systems
Peer reviewedPinto, Maria; Galvez, Carmen – Journal of Information Science, 1999
Discussion of abstracting systems focuses on the paradigm concept and identifies and explains four paradigms: communicational, or information theory; physical, including information retrieval; cognitive, including information processing and artificial intelligence; and systemic, including quality management. Emphasizes multidimensionality and…
Descriptors: Abstracting, Artificial Intelligence, Cognitive Processes, Information Retrieval
Peer reviewedEl-Khawas, Elaine – Higher Education Management, 1995
A discussion of external evaluation of a college or university program or unit looks at two different approaches used in the United States for accreditation purposes--standards of good practice and competency-based learning and review. Methods of maintaining consistency and eliminating bias are examined briefly. (MSE)
Descriptors: Bias, College Administration, Educational Quality, Evaluation Criteria
Download full textLindsay, Jamie Eleaitia Mae – Online Submission, 2005
Six Sigma is an organization wide program that provides common set of goals, language, and methodology for improving the overall quality of the processes within the organization (Davis & Heineke 2004). Six Sigma main concern is for the customer. What will the customers want? Need? Six Sigma has a model that helps Sigma get implemented DMAIC model…
Descriptors: Total Quality Management, Quality Control, Satisfaction, Management Systems
Ellicott, Michael A.; Conard, Rodney J. – Facilities Manager, 1997
Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…
Descriptors: Change Strategies, College Administration, College Buildings, Educational Facilities
Beck, Mark W. – Business Officer, 1994
The Japanese model of business management and Total Quality Management principles being applied to higher education as well as businesses are often ineffective because of the application of packaged ideas without consideration of the subtleties of individual organizations. The cowboy model of teamwork stresses the individual's role and better fits…
Descriptors: Business Administration, College Administration, Comparative Analysis, Cultural Differences
