In order for research programs at academic medical centers and universities to survive and thrive in the increasingly challenging economic, political and regulatory environment, successful transformation is extremely important. Transformation and quality management techniques are increasingly well established in medical practice organizations. In…

Although the Total Quality Management approach has not met with universal acceptance in higher education, it is important to look beyond first impressions and direct translation to find insights in the methodology for college administration. It is also essential to apply the methods holistically, not in a fragmentary way. (MSE)

Issues that affect the use of performance indicators in managing educational quality are discussed in this paper. Recent changes in public-sector organizational management include the development of strategies for the management of change itself and the changing role of the public sector. A trend within the public sector is an increase in the…

Although the Total Quality Management (TQM) system offers an admirable goal and offers promise of organizational improvement, the process it recommends is not a panacea and may only forestall the conflict inevitably arising from decision making, individual accountability, and organizational change. The approach is being abandoned by some. (MSE)

Reviews recent objections to Total Quality Management (TQM), suggesting that the reported implementation problems are a product of inadequate leadership rather than defects in the model. Indicates that compatibility between organizational culture and the tenets of TQM must exist to avoid such implementation problems. (27 citations). (MAB)

A question and answer form addresses the experience of Samford University (Alabama) in implementing Total Quality Management and examine the process and results of changing institutional culture. The experience illustrates how important preparation is and how profound the required changes may be. (MSE)

The experience of the University of Illinois at Chicago in learning about the Total Quality Management approach and applying it to the institution are outlined. Four distinct stages of change were identified: awareness creation; establishment of initial teams; development of infrastructure for quality improvement (QI); and institutionalizing the…

A discussion of the implementation of the Total Quality Management approach at Oregon State University over a number of years describes the planning process, steps and issues in implementation, specific results achieved, obstacles encountered, and lessons learned in the process. (MSE)

Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…

Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)

This article describes the development of a provider-based outcome measurement system, describing core components and processes, what to measure, who should be involved in the development and measurement process, and what data collection technologies can be used or adopted. Problems in developing model outcome measurement services are presented.…

Before higher education proceeds further with its use of the Total Quality Management (TQM) approach, it should examine TQM mistakes and accomplishments by previous users in the business sector, then create its own model for appropriate and effective TQM application. (MSE)

This book explains how to implement a Total Quality Management (TQM) program within an organization focusing in particular on ways to sustain the effort. Part 1 of five offers an overview of the TQM approach and the rationale for adopting it. Topics of discussion include signs of the need for change, what TQM is and what it is not, the basics of…

This booklet is written for the general reader who wants to understand important trends in vocational education and training. The first part is a description of the subject matter in a manner intended to be clear to any interested layperson. It defines quality and then discusses these changes in organizations to respond to the demand for good…

During a time of administrative reorganization at the University of Pittsburgh (Pennsylvania), the efforts of a team preparing to implement the Total Quality Management approach were suspended. Problems encountered included flaws in organizational structure, insufficient communication, hidden agendas, deteriorating relationships, limited…