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Walter, Pam – New Directions for Institutional Research, 1993
Experience at Rio Salado Community College (Arizona) has shown that an administrative issue should be examined first to determine whether application of the continuous improvement process is an appropriate use of resources. Areas truly in need of significant improvement should have priority. (MSE)
Descriptors: Case Studies, College Planning, Educational Quality, Institutional Research
Kowszun, J. – 1992
This paper provides an introduction to a particular systems-theoretical approach to problem-solving in the management of education usually referred to as soft-systems methodology (SSM), developed by Peter Checkland in the 1970s. SSM should provide a powerful tool for managers in education at any level who have a strategic role because it can be…
Descriptors: College Administration, Decision Making, Educational Planning, Educational Quality
Hall, William – 1992
This booklet is written for the general reader who wants to understand important trends in vocational education and training. The first part is a description of the subject matter in a manner intended to be clear to any interested layperson. It defines quality and then discusses these changes in organizations to respond to the demand for good…
Descriptors: Attitude Change, Change Strategies, Foreign Countries, Industry
Pritchard, Jim; Espy, John – 1979
This eighth in a series of eight modules for a course titled Quality Assurance Practices describes the records management program for the collection, storage, and maintenance of records. The module follows a typical format that includes the following sections: (1) introduction, (2) module prerequisites, (3) objectives, (4) notes to…
Descriptors: Course Content, Energy, Learning Activities, Learning Modules
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Koberna, Sharon; Walter, Pam – New Directions for Institutional Research, 1993
Rio Salado Community College (Arizona) uses Total Quality Management tools for four purposes: meeting facilitation; process definition; project selection; and data gathering and analysis. Implementation has helped clarify major issues and depersonalize problems, allowing the continuous improvement team or other group to move forward. (MSE)
Descriptors: Case Studies, Educational Quality, Information Utilization, Institutional Research
New Zealand Qualifications Authority, Wellington. – 1993
This booklet explores the idea of quality and its management as it applies to providers of education in particular, but also as it applies to national standards bodies and workplaces offering on-the-job training. It explores the focus on quality in industry and education and defines quality in terms of the features of quality and their…
Descriptors: Academic Standards, Educational Certificates, Educational Quality, Employment Qualifications
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Walter, Pam – New Directions for Institutional Research, 1993
At Rio Salado Community College (Arizona), project documentation is the final step in the continuous improvement cycle. This stage is very important because it assists others in understanding the work the team has done and documents in detail when, where, how, and why process changes were made. (MSE)
Descriptors: Case Studies, Change Strategies, College Administration, Educational Quality
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Heverly, Mary Ann; Parker, Jerome S. – New Directions for Institutional Research, 1993
Hoshin, or breakthrough, planning is the Total Quality Management method of integrating strategic planning into the daily work of organizational units. Delaware County (Pennsylvania) Community College's adaptation of the process and its use in daily management are described and presented in the form of a flow chart. (MSE)
Descriptors: Case Studies, College Planning, Community Colleges, Educational Quality
Navaratnam, K. K.; Mountney, Peter – 1992
In an internationally competitive training environment, implementation of Total Quality Management (TQM) in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training.…
Descriptors: Educational Administration, Educational Planning, Educational Quality, Foreign Countries
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Assar, Kathleen E. – Change, 1993
Implementation of the Total Quality Management approach in the Maricopa County Community College District (Arizona), a large 10-campus system, is described. The program's current early stages are reported noting the serious administrative commitment and thorough training, seen as key factors in potential success. (MSE)
Descriptors: Case Studies, College Administration, Community Colleges, Educational Quality
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Bierema, Laura L. – Innovative Higher Education, 1996
The philosophies of adult education and Total Quality Management (TQM) are compared, and it is proposed that their combination can result in a powerful educational tool. A case study illustrating the merging of TQM and adult education principles in a community college business curriculum is presented. Strategies for making adult learning a more…
Descriptors: Adult Education, Business Education, Classroom Environment, Classroom Techniques
New Zealand Qualifications Authority, Wellington. – 1993
This booklet contains guidelines for the registration of units and qualifications in New Zealand's National Qualifications Framework, a system of education and employment qualifications. An introduction provides an overview of registration, including endorsement, evaluation, and reregistration. Section 2 focuses on registration of unit standards.…
Descriptors: Academic Standards, Competence, Educational Certificates, Educational Quality
Moore-Norman Vo-Tech Center, Norman, OK. – 1991
A study was conducted to provide vocational educators with resources regarding implementation of Total Quality Management (TQM). Data were gathered through development of a bibliography of resources; a survey of all Oklahoma vocational-technical schools regarding specific industries in their area using TQM components (10 responses); and site…
Descriptors: Bibliographies, Business Administration, Educational Administration, Employee Attitudes
New Zealand Qualifications Authority, Wellington. – 1993
This booklet provides information on the approval and accreditation of degrees and related qualifications for New Zealand institutions, government training establishments, and private training establishments. The first of the booklet's eight sections explains the criteria for approval of New Zealand degree and related courses and for accreditation…
Descriptors: Academic Standards, Accreditation (Institutions), Competence, Degrees (Academic)
White, J. L. – 1987
This paper seeks to provide a rationale for evaluating Technical and Further Education (TAFE) programs by using a management system approach that is based on corporate planning. The first section reviews the sources of increased demands for accountability in TAFE (societal, economic, government, and legislative sources) and examines various…
Descriptors: Accountability, Administrative Principles, Adult Education, Audits (Verification)
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