The evolution of an award-winning Total Quality Management (TQM) program for administrative and academic staff development at Oregon State University is chronicled. Special attention is given to application of TQM for faculty and corporate interaction, instructional improvement, and curriculum development. Special challenges for implementation of…

Central Connecticut State University's unsuccessful experience with applying the Total Quality Management (TQM) approach to its first-year mailing process illustrates the crucial role that appropriate and thorough training in TQM principles plays in success. Committee membership and processes were also inadequately planned. (MSE)

A survey of 160 colleges and universities at various stages of total quality management implementation found 5 key challenges to successful implementation: changes in organizational culture, obtaining senior leadership commitment, gaining faculty support, finding implementation time in already busy schedules, and cost and time required for staff…

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

Some universities have responded to the need for leadership and staff development activities as a result of, or as part of, the quality improvement movement. The principles of the Total Quality Management approach are as germane to the academic institution as to business but may need some adaptation to the academic culture. (MSE)

Planning and management strategies used in the private sector have practical applications for higher education in a period of systemic and organizational stress. Promising strategies include organizational delayering; employee empowerment; boundless thinking, problem-solving teams; accelerated processes; quality management and improvement; and…

This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM…